Public sector

We deliver solutions that have business value. Period. Our experienced team of consultants with advanced degrees in their fields come with expertise across diverse agencies and departments at the State level such as:

  • Health and Human Services
  • Transportation
  • Labor
  • Natural Resources
  • Secretary of State
  • Human Resources
  • and many more

Touchpoints, a certified Minority-owned, Small Business, through its services offering has secured and maintained its position as a leader in helping state and local governments meet both their enterprise and domain-specific IT needs.
Our uncanny ability to deliver the right solutions has resulted in a successful team with a track record of results. Consultants who walk in the door with a focus on business value and customer delight. It’s true: at “Touchpoints”, our standards are incredibly high. But when it comes to your organization and your systems, shouldn’t they be?
Since 2004, Global Touchpoints has rapidly and inexpensively deployed state-of-the-art solutions and services that resolve core business issues for our government clients.

Key industry segments we impact are

Human Capital Management

Extensible and flexible solutions for public sector human resources management – Request for Personnel Action, Personnel Management, Timekeeping, Projects, Worker’s Compensation, Stipend, and more – some of the most complex and challenging HRMS modules.

Public Sector Case Management

Cost effective solutions to manage cases, Intake (Incident/Application), Automated Rules Processing, Approval Process, Case Adjudication, Decision Appeals Management ,Case Analytics and Reporting and much more.

Key case management solutions include:

  • Grants Management
  • Complaints Tracking
  • Healthcare Case Management
  • Permits Processing
  • Procurement Management
  • Knowledge Testing and Assessments Management

Digital Transformation (Business Process Re-engineering, Custom Application Development, Legacy System Modernization)

Our “Technology Agnostic” approach has ensured a successful track record of Digital Transformation Engagements at our Public Sector Clients using various best of breed technologies.
Our typical Digital Transformation Engagement includes Business Process Reengineering, Requirements Engineering, Architecture, Design, Development, Testing and Technical Project Management.
Some of our “best of breed” technology expertise include:

  • Salesforce.com
  • Cloud Migration and Integration (AWS, Azure)
  • Enterprise Integration (Muelsoft, IIB)
  • Microsoft Technologies
  • Java/J2EE and open source technologies
  • Legacy system Modernization
  • IT Service Management (ServiceNow)
  • Data Engineering and Advanced Data Analytics
  • Automation Testing (Java/Selenium, HP UFT)

Case studies

Carrier Permits Made Easy and Faster to Implement using Salesforce

Visit Our Solution Accelerators

How can we help?

To discuss how Touchpoints can help your business achieve true results, please contact us.