California Transportation Agency (CalSTA): Automating Issue Memos at California’s apex transportation agency

At a glance

CalSTA needed to modernize its legacy Issue Memo Tracking System into an automated, SaaS-based system. Global Touchpoints is currently leading the digital transformation effort using the Salesforce platform into building an Automated Memo Tracking system.

What we did

End to End Legacy system Modernization including:

  • Solution Advisory
  • Requirements Engineering
  • System Design
  • Application Development
  • Salesforce Lightning platform implementation
  • Training
  • Deployment and Roll-out

Business Problem

CalSTA currently utilizes a desktop Microsoft Access-based system to manage critical communications (Transmittals). This system manages the assignment, workflow, status tracking, notifications and document repository for the constituent concerns, Issue Memorandums, and Goldenrod correspondence received by CalSTA.

Current system limitations include slow performance and frequent system interruptions that frequently require the application to be restarted. In-house familiarity with the technical details of this system is limited and the original application developers do not work at Caltrans.

Our Approach and Solution

Touchpoints are currently working to modernize both the application and the transform the business process around it by collaborating with the CalSTA and CALTRANS teams. Due to the involvement of multiple departments and Governor’s office, it is of utmost importance for us to provide a top-class solution and facilitate its adoption across its intended constituents.

With support from the CalSTA SMEs and CALTRANS, Touchpoints team is following an Agile approach to Modernize and deliver this important engagement for CalSTA.

Technical Environment and Tools Used

  • Salesforce Lightning Platform
  • Custom Lightning Components
  • Microsoft Teams

How can we help?

To discuss how Touchpoints can help your business achieve true results, please contact us.