Department Of Fair Employment And Housing

The mission of the DFEH is to protect the people of California from unlawful discrimination in employment, housing and public accommodations (businesses) and from hate violence and human trafficking in accordance with the Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, and Ralph Civil Rights Act. The employment antidiscrimination provisions of the FEHA apply to public and private employers, labor organizations and employment agencies. “Housing providers” includes public and private owners, real estate agents and brokers, banks, mortgage companies, and financial institutions.

To log, track, and manage these complaints and associated actions, DFEH utilizes a case management called Houdini. Houdini is being upgraded to as cloud based Salesforce.com system called CCRS and will be available for public use starting late November of 2017.

Global Touchpoints has been awarded the contract to provide maintenance services for DFEH’s CCRS Case Management system starting January 1st, 2018. Touchpoints will be providing the following services through this contract:

  • Project Management
  • Application Configuration and Development
  • Quality Control
  • Requirements Engineering