Modernizing Human Resource Management

For over 40 years, CCC has been providing opportunity to California’s youth (Corps Members) to work on multitude of projects that are environment related and respond to natural and man-made disasters. Founded in 1976, the CCC has planted 24.6 million trees, put in more than 1.6 million hours of fish habitat improvement, and spent 11.3 million hours on emergency response. Along with this work, the Corps Members advance their education as well. Only in the last 3 years, 4000 Corps Members have completed their high school diplomas.

With this scale of work, it was important for the CCC to implement a technology solution to its recruitment, onboarding, timekeeping, leave management, and project management. Hence, they implemented a legacy system based on Clippers Advantage platform in the 1980’s. As with everything technology, it needed an upgrade and hence, CCC decided to modernize their platform to a cloud-based Salesforce platform. They implemented their recruitment system as a “proof of concept” on the Salesforce platform as a managed package. After a successful implementation, the next logical step was to overhaul the Human Resource Management System (HRMS) to the same platform.

After selecting Salesforce Force.com as a platform, CCC was looking for a partner to implement their HRMS which they named C3 (C-cubed). After a rigorous vetting process, they selected Touchpoints. With a deep-rooted history of the legacy platform at the organization, it was important for us to ensure that we not only deliver the requirements, but also educate the users on the Salesforce platform so that they can embrace the change and take advantage of the new and powerful technology that was coming their way.

With support from the project leadership, we worked very closely with the Subject Matter Experts (SME’s) and listened to their needs and pain-points through Requirements Gathering sessions. We did not just gather the requirements but engineered them so that they can be met efficiently by the Salesforce platform without losing the key business interest and benefit.Due to the uniqueness of business rules that govern CCC’s corps member workforce, we faced unique challenges. E.g. the concept of CTO (Compensatory Time-Off) that rolls over on a weekly basis. In order to provide this feature, we implemented a complex mix of configurations, custom code, and scheduled batch jobs. This was definitely not the only instance of unique requirements.

We also built a seamless integration with CCC’s recruitment system. This allows for new-hires to be transferred to the C3 system instantly. Once into the C3 system, their lifecycle at CCC is completely managed within the system.

After 2 years of development, C3 was launched for live use in January of 2017.

After going live, Touchpoints has been working with CCC for consistently improving and enhancing the C3 system. Apart from regular maintenance and support, we worked on simplifying the timekeeping module from an hourly system to a stipend system. This required a full-scale development effort to overhaul one of the most complex modules in the system with minimal impact to ongoing operations. Touchpoints’ design ensured that CCC achieves a seamless transition from the existing process to the new process.

With the modernization of CCC’s HRMS, the organization’s efficiency, connectivity, responsiveness, and user experience have improved significantly. It has provided a new way for the people in the field to log their time, plan their projects and report any issues on-the-go. With this success story behind us, CCC is looking to plan many other modules on the Salesforce platform to provide a complete end-to-end solution for its organization.